The Utility Billing Department is responsible for the City of Uvalde water, sewer, collection and gas service payments. Utility Billing also provides customer assistance regarding new and existing utility accounts, performs meter readings and meter service functions.
Frequently Asked Questions:
How do I open or transfer utility services?
Unfortunately we cannot transfer utility services. Any "transferring" of utility services will be treated and set up as a new service and require initial deposit. A new new service form is required as well as the following items:
- A fully completed application for the new location (Residential / Commercial or Business)
- A copy of a government issued photo ID for each person moving in that is over the age of 18
- Documentation of either a lease agreement or purchasing documents for your new location. The person(s) on the lease agreement/deed MUST be the one opening the account and be present to sign. If you do not have a contract form lease agreement you can download a generic version here.
What utility services are offered?
The City of Uvalde currently offers the following services to its residents:
- Water
- Sewer
- Trash
- Disconnect Services
- Problem with your bill
If you have any questions, please contact City Hall at
830-278-6616
How can I pay my utility bill?
There are multiple ways to pay your utility bill.
- Payments can be made online 24/7 by clicking here.
- You can mail payments (checks and money orders only) to:
City of Uvalde - Utility Billing P.O. Box 799
Uvalde, Tx 78802
- Pay over the phone by calling our automated phone payment system at 1-833-264-1117
- Our mail dropbox is located in the drive-thru for convenient 24/7 access.
- You can also authorize an automatic bank draft each month.
- Payments can also be made at any H-E-B or Walmart.
- Make a payment by downloading our mobile app "MyCivic Utilities" on any iPhone or android device
- Kiosk Payments - Pay your bill at our Utility Billing Kiosk located on the south side parking lot of city hall.
- Scan the following QR Code to pay your bill:
What are the city's utility fees?
All ICL (inside city limit) and OCL (outside city limit) fees including deposits can be found in our Utility Brochure. (Residential / Commercial).
How do I discontinue my utility service?
If you are moving out of your area and would like to cancel services, an email request can be sent to utilitybilling@uvaldetx.gov. Please include the following in your email request:
- Name
- Service Address
- Effective cancellation date
- Forwarding Address
- Phone Number
- Photo ID
How do I get a bigger or smaller trash can conainer?
If an active service is established and an additional container is requested of the same size ONLY a deposit will not be required. For upgrading to a larger receptacle additional deposits will be needed. For any changes to an active account or new service a sanitation application must be filled out accompanied by a photo ID.
